Data Retention Policy - First Call Network
FCA & ASA Compliant Service • First Call Network is a trading name of Whitehall Strategic Alliance Ltd

Regulatory Information

FCA Compliance: First Call Network provides raw business data only. This is not financial advice or investment recommendations.

ASA Compliance: We provide factual information about publicly available contract data. Results may vary.

Data Sources: All information is sourced from official government publications.

Company: Whitehall Strategic Alliance Ltd is a private company with no government affiliation.

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Data Retention Policy

Our commitment to responsible data management and your privacy rights

Our Data Retention Principles

At First Call Network, we take our data protection responsibilities seriously. This policy outlines how we manage and retain your personal data in compliance with UK GDPR regulations and the Data Protection Act 2018.

Transparency Notice: First Call Network is operated by Whitehall Strategic Alliance Ltd (Company No: 12345678), registered with the Information Commissioner's Office (Reference: ZA123456). We are committed to protecting your personal data and being transparent about our data practices.

Our Commitment to Data Protection

We follow these core principles in our data retention practices:

  • We only retain personal data for as long as necessary for legitimate business purposes
  • We regularly review our data retention periods
  • We securely delete or anonymise data when no longer needed
  • We maintain clear records of our data processing activities
  • We respect your data protection rights at all times

Data Retention Periods

The table below outlines our standard data retention periods for different categories of personal data:

Data Category Retention Period Legal Basis & Purpose
Subscriber Information
Contact details, subscription preferences		 Active subscription period + 7 years after cancellation Contract performance, legal obligations (tax records), legitimate interests (customer service)
Payment Information
Transaction records, billing details		 7 years from transaction date Legal obligation (financial reporting), contract performance
Website Analytics
Anonymous usage data, cookie preferences		 Up to 26 months Legitimate interests (website improvement), consent where required
Customer Service Communications
Emails, support tickets, chat logs		 3 years from last contact Legitimate interests (service improvement, dispute resolution)
Marketing Communications
Newsletter subscriptions, marketing preferences		 Until consent withdrawn or 2 years after last engagement Consent, legitimate interests (direct marketing)
Contract Data
Public sector contract information we provide		 Indefinitely (publicly available information) Legitimate interests (business service provision)
Important: These retention periods may be extended where required by law, regulation, or legitimate business needs such as ongoing legal proceedings or regulatory investigations.

Data Deletion & Your Rights

Your Data Protection Rights

Under UK data protection law, you have important rights including:

  • Right of access - You can request copies of your personal data
  • Right to rectification - You can request correction of inaccurate data
  • Right to erasure - You can request deletion of your personal data
  • Right to restrict processing - You can request limitation of how we use your data
  • Right to data portability - You can request transfer of your data to another organisation
  • Right to object - You can object to our processing of your personal data

Data Deletion Process

When data reaches the end of its retention period, or if you exercise your right to erasure, we follow a secure deletion process:

  1. Identification of all data instances across our systems
  2. Secure erasure using industry-standard methods
  3. Confirmation of deletion completion
  4. Update of our data processing records
Note: Some data may be retained in backup systems for disaster recovery purposes. These backups are automatically overwritten according to our backup retention schedule and are not used for active processing.

Legal Basis for Data Processing

We process personal data based on one or more of the following legal bases under UK GDPR:

Contract Performance

We process your data when necessary to fulfil our contractual obligations to you, such as providing our subscription service and customer support.

Legal Obligation

We retain certain data to comply with legal requirements, including tax, accounting, and regulatory obligations.

Legitimate Interests

We process data for our legitimate business interests, such as service improvement, marketing (where appropriate), and fraud prevention. We always balance these interests against your rights and freedoms.

Consent

Where we rely on consent for processing (such as for certain marketing communications), we ensure it is freely given, specific, informed, and unambiguous. You can withdraw consent at any time.

Legal Compliance: Our data retention practices are designed to comply with UK GDPR, Data Protection Act 2018, and other relevant data protection legislation. We regularly review our practices to ensure ongoing compliance.

Policy Review & Updates

Regular Review

We review this Data Retention Policy annually or whenever there are significant changes to:

  • Data protection legislation
  • Our business processes
  • Our technology systems
  • Regulatory guidance

Policy Updates

When we update this policy, we will:

  • Update the revision date at the bottom of this page
  • Notify subscribers of significant changes
  • Archive previous versions for reference
Current Policy Version: 1.0 | Last Updated: 2025 | Next Review Date: 2026

Contact Our Data Protection Team

For data protection inquiries, erasure requests, or to exercise your rights, please contact us using the details above.

Additional Resources

For more information about how we handle your data, please see our:

You also have the right to lodge a complaint with the Information Commissioner's Office if you're unhappy with how we've handled your data.