Accessibility Statement - First Call Network
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Accessibility Statement

Our commitment to making First Call Network accessible to everyone, regardless of ability or technology

Our Accessibility Commitment

Our Approach

We're committed to making our website accessible to all users, including those with disabilities. We follow best practices and standards to ensure our content is available to everyone.

Technical Standards

We aim to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities.

Responsive Design

Our website is designed to work across all devices and screen sizes. We ensure that content is readable and navigable regardless of the device you're using.

Current Compliance Status

First Call Network is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Keyboard Navigation

All functionality is available using a keyboard

Text Alternatives

We provide text alternatives for non-text content

Color Contrast

We maintain sufficient color contrast ratios

Known Issues

Some third-party content may not be fully accessible

Keyboard Navigation

You can navigate our website using just a keyboard. Use the Tab key to move between links and form elements, and Enter or Space to activate them.

Text Size

You can adjust text size using your browser's zoom functionality. Most browsers support increasing text size by pressing Ctrl/Cmd and the plus key.

Assistive Technologies

Our website is compatible with screen readers and other assistive technologies. We use semantic HTML to ensure proper structure and navigation.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was last updated on: 15 March 2025

We regularly review our accessibility practices and update this statement accordingly.