Terms and Conditions

1. Introduction

Welcome to First Call Network ("we," "our," or "us"). These Terms and Conditions govern your use of our website located at firstcallnetwork.co.uk and our services.

By accessing our website and subscribing to our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.

2. Definitions

In these Terms and Conditions:

• "Service" refers to the weekly information digest provided by First Call Network containing publicly available contract award information.
• "Subscriber" refers to any individual or entity that has registered for our Service.
• "Content" refers to all information, data, text, and materials provided through our Service.
• "Subscription Fee" refers to the monthly payment required to access our Service.
• "Business Day" means any day which is not a Saturday, Sunday or public holiday in England.

3. Service Description

First Call Network provides a weekly information service that:

• Compiles publicly available contract award notices from official government publications
• Categorises this information for ease of reference
• Provides direct links to original source publications
• Delivers this information via email every Monday morning

4. Subscription and Payment

4.1 Subscription Terms

Our Service is provided on a monthly subscription basis at the rate of £500 per month, payable in advance.

4.2 Payment Method

Payment is processed through our secure payment gateway. By providing payment information, you authorize us to charge the subscription fee to your chosen payment method.

4.3 Subscription Renewal

Your subscription will automatically renew each month unless cancelled in accordance with these Terms.

4.4 Price Changes

We reserve the right to change subscription fees with 30 days' notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.

5. Cancellation and Refund Policy

5.1 Cancellation by Subscriber

You may cancel your subscription at any time by providing 30 days' written notice. Cancellation requests must be submitted via email to cancellations@firstcallnetwork.co.uk.

5.2 Refund Policy

As our Service provides immediate access to information, we do not offer refunds for partial months. Upon cancellation, you will retain access to the Service until the end of your current billing period.

5.3 Cancellation by Us

We reserve the right to suspend or terminate your subscription if you breach these Terms, with or without notice.

6. Consumer Rights

6.1 Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your subscription within 14 days of purchase without giving any reason.

6.2 Loss of Cancellation Right

Your right to cancel expires if you explicitly request that we begin providing the Service during the cancellation period. By ticking the "I request immediate supply" checkbox during registration, you acknowledge that you will lose your right to cancel once we have begun providing the Service.

6.3 Exercising Cancellation Right

To exercise your right to cancel, you must inform us of your decision by clear statement sent to cancellations@firstcallnetwork.co.uk.

7. Intellectual Property

All Content provided through our Service, including but not limited to text, graphics, logos, and compilation methods, is the property of First Call Network or our content suppliers and protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any Content without our express written permission.

8. User Responsibilities

8.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8.2 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Resell or redistribute our Content without permission
• Use automated systems to access our Service

9. Data Protection and Privacy

We are registered with the Information Commissioner's Office (ICO Reference: ZA123456) and comply with UK data protection laws, including the UK GDPR.

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.

10. Service Availability and Modifications

We strive to maintain continuous Service availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, upgrades, or other reasons.

We reserve the right to modify or discontinue the Service with 30 days' notice to subscribers.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The information provided through the Service is accurate, reliable, or complete
• Any errors in the Service will be corrected

12. Limitation of Liability

To the fullest extent permitted by law, First Call Network and Whitehall Strategic Alliance Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising from or related to the Service shall not exceed the total amount paid by you to us during the six-month period preceding the claim.

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded by law

13. Indemnification

You agree to indemnify and hold harmless First Call Network, Whitehall Strategic Alliance Ltd, and our directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify subscribers by email or through the Service at least 30 days before the changes take effect.

Continued use of our Service after changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and First Call Network regarding our Service.