Frequently Asked Questions

Each Monday morning, you'll receive a formatted email containing:

• Newly published contract award notices from official sources
• Company names, published contract values (where stated), and awarding authorities
• Direct links to original official publications for verification
• Industry categorisation (e.g., IT, Construction, Consultancy)

This service saves you time by consolidating publicly available information into a convenient, easy-to-digest format.

We source all our information from publicly available government publications including:

• Contracts Finder (the official UK government portal)
• Find a Tender Service (the UK's official publication for public sector contracts)
• TED (Tenders Electronic Daily) for historical data
• Other official public procurement portals

We provide direct source links so you can verify all information independently.

Our weekly digest contains contract award notices that were publicly available at the time of compilation. We monitor official sources continuously and include the most recently published information in each Monday's edition.

All entries include publication dates and direct links to the original sources, allowing you to verify timeliness.

Our service is designed to save you time by consolidating publicly available data. We do not:

• Verify the accuracy of published information
• Provide financial advice or investment recommendations
• Analyze contract suitability for your business
• Endorse any companies or opportunities

All business decisions based on this information are made at your own risk.

Our standard service provides a comprehensive overview across all industries. While we don't offer custom filtering in our basic subscription, our categorisation system makes it easy to quickly identify opportunities relevant to your business.

If you have specific requirements, please contact our team to discuss whether our service can meet your needs.

Our subscription is priced at £500 per month, billed monthly in advance. There are no setup fees or hidden charges.

This represents significant savings compared to the staff time required to manually research this information each week.

No, there is no long-term commitment. Our service operates on a monthly subscription basis with a 30-day cancellation notice period.

You can cancel at any time by providing 30 days' written notice. You'll maintain access for the remainder of your paid period.

To cancel your subscription, please contact our customer service team with 30 days' notice. You'll continue to receive the service until the end of your current billing period.

If you're unsatisfied with our service, we encourage you to contact us so we can address any concerns.

New subscriptions confirmed before Friday will receive their first information digest the following Monday. Subscriptions confirmed after Friday will receive their first digest on the Monday after next.

For example, if you subscribe on Wednesday, you'll receive your first digest the following Monday. If you subscribe on Saturday, you'll receive your first digest the Monday after next.

We currently offer a single comprehensive subscription plan. If you have specific requirements that aren't met by our standard service, please contact us to discuss potential custom solutions.

Our service involves compiling and distributing publicly available contract data. We do not:

• Provide financial advice or investment recommendations
• Offer analysis or verification of information
• Make any recommendations about specific contracts or companies

All business decisions based on this information are made at your own risk.

We have no special access to government information beyond what is publicly available. Our service adds value by consolidating and categorising publicly available data to save you time.

We take data protection seriously and are fully compliant with UK GDPR regulations. Key aspects of our data protection approach include:

• Registration with the Information Commissioner's Office (ICO Reference: ZA123456)
• Clear data retention policies outlined in our Privacy Policy
• Secure handling of subscriber information
• Transparent data processing practices

For full details, please review our Privacy Policy and Data Retention Policy.

Our comprehensive Terms of Service outline the legal agreement between you and First Call Network (Whitehall Strategic Alliance Ltd). Key points include:

• Service description and limitations
• Subscription terms and cancellation policy
• Intellectual property rights
• Limitations of liability
• Governing law and dispute resolution

We encourage all subscribers to review our full Terms of Service before subscribing.

Success in public sector contracting depends on numerous factors outside our control, including:

• Your company's capabilities and qualifications
• Competitive bidding processes
• Market conditions and timing
• Specific contract requirements

Our service provides information that may help you identify opportunities, but we make no guarantees about outcomes.

If you don't receive your Monday morning digest, please:

1. Check your spam or junk folder
2. Add enquiries@firstcallnetwork.co.uk to your safe senders list
3. Contact our support team if the issue persists

We monitor delivery systems closely, but occasional email delivery issues can occur. We're happy to resend any missed digests upon request.

Yes, we maintain an archive of previous digests for active subscribers. If you need access to a specific past issue, please contact our support team.

Please note that access to historical digests is limited to your active subscription period.

Our primary delivery method is a formatted email that includes:

• Clear categorisation of contract awards
• Direct hyperlinks to source documents
• Consistent, easy-to-read formatting

The information is designed to be accessible on both desktop and mobile devices.

To update your contact information or subscription details, please contact our customer service team at enquiries@firstcallnetwork.co.uk or call 0208 058 4104.

We recommend notifying us of any changes as soon as possible to ensure uninterrupted service delivery.

Our customer support team is available during standard business hours (9am-5pm, Monday-Friday).

You can reach us via:

• Email: enquiries@firstcallnetwork.co.uk
• Phone: 0208 058 4104
• Post: The Grange, Neasden Lane, London NW10 1QB

We aim to respond to all enquiries within one business day.