Refund Policy
Clear, transparent and fair refund policy for First Call Network subscribers
Our Refund Policy
At First Call Network, we strive for complete transparency in our refund policy. We want you to feel confident in your subscription decision and understand exactly what to expect regarding cancellations and refunds.
Policy Summary
- Monthly Subscriptions: Cancel anytime with 30 days' notice
- No Long-Term Contracts: No automatic renewals beyond monthly terms
- Digital Service: No refunds for partial months as service is delivered immediately
- Cancellation Rights: 14-day cooling-off period for new subscribers
- Service Commitment: We guarantee Monday morning delivery of your weekly information digest
Monthly Subscription Cancellation
Our service operates on a monthly subscription basis with no long-term commitment required. You may cancel your subscription at any time by providing 30 days' written notice.
Cancellation Process:
- Submit cancellation request via email to cancellations@firstcallnetwork.co.uk
- Include your full name and registered email address
- You will receive confirmation of cancellation within 24 hours
- Your subscription will remain active until the end of your current billing cycle
Refund Eligibility
Due to the digital nature of our service and immediate access to information, we operate the following refund policy:
- New Subscribers: 14-day cooling-off period from date of subscription
- Existing Subscribers: No refunds for partial months as service is delivered continuously
- Service Issues: Refunds considered on case-by-case basis for significant service disruptions
- Billing Errors: Full refunds provided for any verified billing errors
Cooling-off Period
New subscribers have a 14-day cooling-off period from the date of subscription during which you may cancel and receive a full refund, provided you have not accessed the service.
Important: If you request immediate access to our service during the cooling-off period (by checking the "immediate supply" box during subscription), you acknowledge that you lose your right to cancel under Regulation 37(1) of the Consumer Contracts Regulations 2013.
Non-Refundable Circumstances
Refunds will not be provided in the following circumstances:
- Change of business circumstances or requirements
- Failure to identify business opportunities from the information provided
- Dissatisfaction with publicly available contract information
- Technical issues with your email system or spam filters
- Failure to read emails or check spam/junk folders
We provide direct source links for all information to allow independent verification. The value of our service lies in time savings from consolidated information, not guaranteed business outcomes.
Service Commitment & Guarantee
We guarantee delivery of your weekly information digest every Monday morning by 9:00 AM GMT. In the event of significant service disruption where we fail to deliver the weekly digest for two consecutive weeks, subscribers may request a pro-rata refund for the affected period.
Service Quality Assurance:
- Weekly delivery by 9:00 AM GMT every Monday
- Direct source links for all contract information
- Categorisation by industry for easy scanning
- Timely customer support response
Need Help With Your Subscription?
Our customer service team is here to help with any questions about cancellations or refunds.
- support@firstcallnetwork.co.uk
- 0208 058 4104
- Mon-Fri, 9:00 AM - 5:00 PM GMT
Frequently Asked Questions
We provide a 14-day cooling-off period for new subscribers who haven't accessed the service. After this period or if you've received any weekly digests, we don't offer refunds based on perceived usefulness as the service has been delivered. We encourage potential subscribers to review our sample reports before subscribing.
When you cancel, your subscription remains active until the end of your current billing cycle. You'll continue to receive the weekly information digest until that date. We don't provide partial refunds for mid-month cancellations as the service is delivered continuously throughout the month.
Eligible refunds are processed within 5-7 business days of approval. The time it takes for the refund to appear in your account depends on your financial institution, but typically appears within 3-10 business days after processing.
If you experience technical issues or service disruptions, please contact our support team immediately. We'll work to resolve the issue promptly. For significant service failures (such as missing two consecutive weekly digests), we'll consider appropriate compensation on a case-by-case basis.