Privacy Policy

Introduction

First Call Network ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website firstcallnetwork.co.uk and use our services.

Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

First Call Network is a trading name of Whitehall Strategic Alliance Ltd (Company No: 12345678), registered in England and Wales. Our registered office is The Grange, Neasden Lane, London NW10 1QB.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our service
• Contact us with inquiries
• Participate in surveys or promotions

This information may include:

• Name and job title
• Business email address
• Company name and address
• Phone number
• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for the operation of our website	Session
Analytical/Performance Cookies	Allow us to recognise and count visitors and see how they move around our website	Up to 24 months
Functionality Cookies	Used to recognise you when you return to our website	Up to 12 months
Targeting Cookies	Record your visit to our website, pages visited and links followed	Up to 12 months

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

How We Use Your Information

We use the information we collect in the following ways:

To Provide Our Service

• To create and manage your account
• To process your subscription payments
• To deliver our weekly information service
• To provide customer support

For Communication

• To send you service-related announcements
• To respond to your inquiries and requests
• To send you marketing communications (where you have consented)

For Improvement and Analytics

• To improve our website and services
• To understand how users interact with our website
• To develop new products and services

Legal Basis for Processing

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only:

• Where we have your consent to do so
• Where we need the personal information to perform a contract with you
• Where the processing is in our legitimate interests and not overridden by your rights

How We Share Your Information

We may share your personal information with third parties in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data to United Kingdom and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

Security Measures We Implement

• Encryption of data in transit using SSL/TLS
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular data backups
• Secure data storage with limited access

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Data Protection Rights

Under data protection laws, you have rights including:

Your Right of Access

You have the right to ask us for copies of your personal information.

Your Right to Rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your Right to Erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your Right to Restriction of Processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your Right to Object to Processing

You have the right to object to the processing of your personal information in certain circumstances.

Your Right to Data Portability

You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@firstcallnetwork.co.uk if you wish to make a request.

Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service is not intended for use by children under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.